Refund and Returns Policy

Return Policy

At TURLL LIMITED(https://turll.com/), we aim to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy below for detailed information on returning or exchanging items.

Eligibility for Returns

1. Items must be returned within 30 days of the delivery date.
2. To be eligible for a return, the item must be:
   • Unused, unworn, and in the same condition as when you received it.
   • In its original packaging, with all tags and labels attached.
3. Certain items are non-returnable for hygiene or safety reasons, including but not limited to:
   • Perishable goods (e.g., food, flowers, etc.).
   • Intimate or sanitary goods (e.g., undergarments, swimwear).
   • Customized or personalized products.
   • Gift cards and downloadable software products.

Return Process

1. Initiate a Return:
   • Contact our Customer Support Team at [email protected] / WhatsApp +852 6339 7344 with your order number and reason for return.
   • Alternatively, log in to your account and request a return through the “My Orders” section.
2. Return Authorization:
   • Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back to us.
3. Ship the Item:
   • Pack the item securely in its original packaging.
   • Include the RMA number and a copy of the invoice or receipt in the package.
   • Use a trackable shipping method to return the item to the address provided in the return instructions.

Refunds

1. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
2. Approved refunds will be processed within 5-7 business days and applied to your original payment method.
3. Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Exchanges

1. Exchanges are subject to product availability.
2. If you wish to exchange an item, follow the same return process and indicate your preferred replacement.
3. Any price difference for exchanged items will be communicated to you for payment or refund.

Defective or Damaged Items

1. If you receive a defective or damaged item, contact us immediately at [support email/phone number].
2. Provide photos of the defect or damage for quicker resolution.
3. We will offer a replacement, exchange, or full refund, including shipping costs.

Return Shipping Costs

1. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
2. For items eligible for free returns, we will provide a prepaid return label.

International Returns

1. For international orders, customers are responsible for return shipping costs, duties, and taxes.
2. Refunds for international returns will exclude original shipping fees and any duties or taxes paid.

Contact Us

If you have any questions about our return policy or need assistance, please contact our Customer Support Team at:

Email: [email protected] Phone: +852 6339-7344

We appreciate your business and are committed to ensuring your satisfaction!