Frequently Asked Questions
Can I change or cancel my order?
Want to change or cancel an order? As long as your order is still pending, no problem at all. Log in to your account, go to My Orders and check the order status. Best to give us a call though, if you want to change your order. However, if your order has already been processed and is about to be dispatched, changing or canceling your order is no longer possible. What you can do is refuse to accept the delivery at your doorstep. Means the parcel will be returned to us, and we’ll refund any money you’ve already paid.Do you offer global shipping?
How can I pay?
- Stripe
- PayPal
- Credit Card
- Advance Payment
How can I place orders?
Shopping at Conrad is easy and straightforward. Available around the clock, and with plenty of options to choose from.
Online eMail Phone FaxEasy. Fast. Safe.
Our webshop at www.turll.com lists our entire product range, including great deals, some real bargains, competitive prices and lots more.
Need help?
Want to place orders per email? No problem at all. Just make sure you quote your customer number and the Turll product codes of the items you are looking for.
Please send your order to [email protected]
Our lines are open Mon-Fri, 9am-6.00pm UTC+08:00
We check product availability and provide you with the shipping details. And you can make credit card payments if you wish (not available in all countries). If the instant payment option isn’t available, or if you do not want to pay right away, we’ll email you a proforma invoice, to be paid via BACS/bank transfer.
Please have your customer number and Turll product codes ready.
Fax your order to (852) 6339-7344.