Ordering-FAQ

Want to change or cancel an order?

As long as your order is still pending, no problem at all. Log in to your account, go to My Orders and check the order status. Best to give us a call though, if you want to change your order.

However, if your order has already been processed and is about to be dispatched, changing or canceling your order is no longer possible. What you can do is refuse to accept the delivery at your doorstep. Means the parcel will be returned to us, and we’ll refund any money you’ve already paid.    

Shopping at Conrad is easy and straightforward. Available around the clock, and with plenty of options to choose from.

Online
Email
Phone

 Online

Easy. Fast. Safe.

Our webshop at www.turll.com lists our entire product range, including great deals, some real bargains, competitive prices and lots more.

Need help?

Per email

Want to place orders per email? No problem at all. Just make sure you quote your customer number and the Conrad product codes of the items you are looking for.

Please forward your order to [email protected]

Per phone

Our lines are open Mon-Thu, 8am-4.30pm GMT-8, Fri 8am-2pm GMT-8

We check product availability and provide you with the shipping details. And you can make credit card payments if you wish (not available in all countries). If the instant payment option isn’t available, or if you do not want to pay right away, we’ll email you a proforma invoice, to be paid via BACS/bank transfer. 

Please have your customer number and Conrad product codes ready.

852  6339-7344 

You are currently in our helpdesk section. If you are trying to find a product, please go back to our webshop by clicking on the TURLL Logo in the left upper corner and use the search bar there.

We are very sorry that you are experiencing issues when trying to place an order. 

We thrive to provide a great user experience in our webshop but should you come accross any obstacle when trying to order, please do not hesitate to contact us.

We will be able to place the order for you and if you are ordering to a country where we offer credit card payments, we can also process your card manually over the phone.

You can reach us at 852 6339-7344 (Monday till Thursday from 8am till 4:30pm GMT-8
On Friday from 8am till 2pm GMT-8)

Getting this notification means that the chosen product is classified as HAZMAT and, as a result, needs to be shipped by surface mail. Speaking of which, built-in mobile phone and laptop batteries are very often a reason why items cannot be shipped to other countries.

If your order qualifies as bulk or measurement cargo, it needs to be handled by specialist carriers. Unfortunately, this will incur extra costs. We’ll provide you with a quote and a delivery date estimate. Any questions? Please get in touch. 

Go to your shopping cart, scroll down to the “Have a voucher?” field and type in the discount voucher code. Click “Add voucher”. Done.

One voucher per transaction only.

Yes, but subject to the following conditions:

• Total invoice amount needs to exceed €75.-
• you can’t be an EU resident
• you need to export the items within three months after purchase (luggage)
• you need to provide a customs export declaration form (original)   
• you need to provide proof of your address abroad

 If you meet all of the above, we’ll issue a VAT refund.

No.  You will need to pay the VAT rate that applies to the country of residence of whoever receives the goods, and that regardless of whether you purchase on behalf of a company, or as an individual customer.

To order the items added to the shopping basket you need to login to your account using your email address and your password.

After confirming your address (step 2) and choosing a payment method (step 3), you’ll be directed to the “Review & Submit Order” form (step 4) that contains a field where you can type in your own PO number or reference.