Warranty-FAQ

Wrap up the item appropriately, enclose a copy of the invoice, state the reason why you are returning the item and post it to  

TURLL Electronic SE
Customer Care Department,
12 Science and Technology W Ave, Science Park, Hong Kong

Postage refunds are limited to items returned to make a warranty claim. Please send us your receipt of postage paid. 


N.B. In order to be eligible for a shipping refund you need to choose the most cost-effective carrier which, in most cases, is the national postal service of your country. Don’t forget to provide your bank details, to enable us to credit your account. If the returned faulty item is oversized or exceeds the postal weight limits please get in touch so that we can work out a mutually agreeable shipping method.

Unfortunately extended warranties are not available to customers from abroad. 

We provide a 2-year warranty on all new products. Refurbished products and display items come with a 1-year warranty.  We reserve the right to repair or replace any item. The warranty period commences on the date you receive the item. 

If you return a product with built-in memory, such as hard disk drives, USB flash drives, and mobile phones, the following terms apply: 

  • Keeping the information safe and secure is entirely your responsibility.
  • Make sure you delete any personal or otherwise sensitive information, particularly when it comes to personal information of third parties.
  • If you can’t delete data as a result of the product being faulty, please let us know that personal information is being stored on the device by stating this on the return slip.

TURLL Electronic SE
Customer Care Department, 12 Science and Technology W Ave, Science Park, Hong Kong

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